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Frequently Asked Questions
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Here
are our support team's answers to some of the most frequently asked
questions relating to eReport Downloads.
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Please Read
All The Way Through Before
Contacting Our Team for Technical Support.
Below you will find the answer to the most
commonly asked questions relating to downloading, viewing, clicking
links, printing your eReport, unzipping files, etc.
Before emailing for technical support -- there is
a more than 95% chance that the answer to your question can be found
here.
If you see your issue listed below, click on the
link and you will be taken to the relevant answer.
************************ Technical Details
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Mechanical' Issues
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How do I
download my eReport?
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How can
I download & use Adobe Acrobat Reader
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How can I print the eReport
Other Common Questions / Issues:
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I downloaded the eReport but now can't find it on my computer.
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Is there a "Hard Copy"?
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The links in
the eReport won't work.
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I can't print the Report / it stops printing at a certain page.
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1. Downloading your
eReport package
You
should have been taken immediately to the download page where you
were able to download the relevant pdf file.
If not,
Click Here On This Link and you
will be taken to the download page so that you can download it
again.
Make
sure you save the files (by following the instructions on the
download page) to your hard drive in a place you can find them
before you do anything else.
You
should save the file to your "desktop" so you can find it easily and
quickly once you have finished downloading.
Unless
you change the name of the file you downloaded, it is named
"livingyourdreamlife.pdf".
This is
important to know, especially if you have a problem finding the file
later.
2.
Downloading & Using Adobe Acrobat Reader
If you
need Adobe Acrobat Reader (or if you need to upgrade) you can
download the FREE Reader software / upgrade by going to :
http://www.adobe.com/products/acrobat/readstep2.html
You can
also upgrade to the latest version of Adobe Acrobat Reader FREE.
Adobe
Acrobat Reader comes with an extensive "Help" file - if you have
questions about how to operate the program -- please open the Adobe
Acrobat Reader program, click "Help" and make the appropriate
selection.
3. Printing the Report
Open
Adobe Acrobat Reader by clicking
"Start" >> "Programs" >> "Adobe Acrobat" >> "Acrobat Reader"
Once
you open the Adobe Acrobat Reader program click "File" >> "Open" >>
then (if you save the file to your desktop) go to your desktop and
open the file named
"livingyourdreamlife.pdf".
Then
click "File" >> "Print"
4. I downloaded the eReport but now can't find it on my computer.
When
you originally downloaded the file you should have saved the eReport
files to your "desktop".
If you
did not, and if you cannot find them, the easiest thing to do is a
search for them.
Click
the Windows "Start" button >> then click "Search" >> then click "For
Files or Folders".
Where
it says "Search for files or folders named:" type in
"livingyourdreamlife.pdf"
Make
sure it says "Look in: 'Local Hard Drives'" on the pull down menu
right below.
Click
"Search Now"
Double
click the file in the search results and the file should open
automatically provided that you already have downloaded a copy of
Adobe's Acrobat Reader program.
If it
does not open automatically -- make a note of where the file is
located and then follow the instructions
in #2 above.
5. Is there a "Hard Copy"?
No. It
is up to you to either print off your own copy of the report or to
view it on your computer screen.
6. The links in
the eReport won't work.
If you
click the "web" links in the ebook (blue underlined links) and they
don't take you to a web page -- Make sure your computer is online
and connected to the web. Also, make sure you have an active web
browser window open.
If you
get an error that says something to the effect that no web browser
is configured to work with Adobe Acrobat Reader then try this:
In
Adobe Acrobat Reader go to "File" then "Preferences" then "Web Link"
and choose your browser in the WWW Browser Application.
You
will need to find the .exe file for the browser by clicking the
"browse" button.
Your
browser .exe file (usually either NetScape or Internet Explorer) can
sometimes be found in your "Program Files" folder.
Any
more technical support on this issue should come from Adobe or your
computer vendor, (or AOL if you use them) since we cannot be sure
where to tell you to look on your hard drive for your browser's .exe
file since the location often varies vendor to vendor.
This
should solve the problem of being able to click directly on the
links and have them take you to the web.
7. I can't print the report / it stops at a certain page.
Two
things we can offer with what is most likely your computer acting up
rather than the eReport file.
Firstly, try restarting your computer and printer.
If that
doesn't work....
Secondly, when you have the eReport open in Acrobat -- go to
File, Click Print, then down in the middle where it says "Print
Range" fill in "Pages From / To" with about 10 pages (example 5 -15)
and try printing the report out in smaller chunks.
If none
of these answer your specific question then please contact our
support team and we will do our best to respond as quickly as
possible.
The Support Team @
Giants Awakening Ltd
Support @ GiantsAwakening.com |
